Can we get Vitxi added as a Authorised softphone with Yealink?
When we use a WH62 Headset with the HID Headset Intergration enabled in Vitxi, the button works, inbound calls are fine, but outbound calls are disconnected immediately. Disable HID Headset Intergration and outbound calls are fine again.
When using the WH62 headset, whether the HID Headset Integration is enabled or disabled, the call does not ring through the little speaker on the Headset base so it can be heard if not wearing the headset. We have downloaded Yealink USB Connect and configured the base to ring, however, it does not. Tests ok with Teams but not with Vitxi. I am wondering if not being a Authorised softphone in the Yealink USB Connect and not being able to choose it as the softphone has anything to do with that?
We haven’t tested that model yet, but we’ll coordinate with our internal team. However, the WebHID integration should work with most headset models. We’re planning to run internal tests specifically with outgoing calls.
Also, have you checked if the desired speaker was selected in the user settings or in the options available during the call layout?
Hi Maynor. Yes, please test. The HID Intergration in Vitxi disconnects outbound calls immediately when enabled with WH62. It is fine with UH36 which is no surprise as that is the one that you mention you tested with.
And yes, all settings are correct. We have been working with Yealink to try to rectify. However, Yealink have advised that this is likely due to VitXi not being an official/compatible softphone. The softphone needs to send the signal to the headset base station that there is an incoming call. We have all settings correct in Yealinks USB Connect program.
With Yealink being one of the biggest player in the phone and headset game, we need to be compatible and fully functional.
You can visit here to see the extensive list of compatiable softphones. https://support.yealink.com/en/portal/compatible
@maynor how did your team go with testing the WH62? We have two customers now using this and they are not happy and missing calls as they cannot hear inbound calls if they do not have the headset on.
We need the integration working without disconnecting outbound calls and we need inbound calls ringing through the base station.
@maynor just wondering how this is going? We have Yealink looking at this too and they were going to be reaching out to yourself and Joseph. Are you able to provide an update?
We have confirmed with the entire team and have not received any email from Yealink. Also, although the standard WebHID API exists, some headsets handle certain actions differently. Therefore, having official documentation from the specific headset provider is important.
Our team is still working on acquiring the necessary equipment to proceed with the integration.
We recently received the Yealink headsets to start the integration process. Please keep in mind that this type of integration takes time to implement and test properly.
Please stay tuned to our communication channels for updates.
