Sonata Dialer for Survey (Not Agent Survey)

Sonata Suite
1

Hello
Is it possible we can generate an auto outbound campaign to achieve the following

  1. Upload customer list
  2. Once customer answer the call, the call should go to IVR or if we can create survey
  3. IVR or Survey will ask,if you are satisfied press one and if not satisfied press 2

After the above action we want to get the report as possible
Appreciate if anyone can share the solution

2

This kind of sounds pretty easy,
Instead of an Agent, it must be possible to define a different destination and combine with IVR-Stats.

Don’t know if this is possible right now or in the near future?

3

Not sure but the issue is report
you have any idea if i can route the call to IVR and we can get some sort of report

4

But is Sonata Dialer able to send to IVR as Destination?

5

Hello,

We are planning to add that feature in a future release

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6

Hi
are you referring to Auto outbound Survey feature ?

7

The intention is to make calls from one of the destinations

8

hello dear @Roger

Do you have any news regarding this feature? our clients was asking a feature like this, we are actually obliged to go and test external solutions coupled with VitalPBX but it would be great if we had it directly inside VitalPBX

Best regards

9

The feature is under development I’m expecting it will be released in around 2 months

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10

Hello dear Roger

Great!

Can you brief us what will be the main functions of that feature?

Will it also have bellow functions:

  • Send outbound campaigns by using a prerecorded file (Voice Broadcasting) (.mp3 or .Wav)
    (additionnaly to what @integrationit asked above)

Best regards

11

Correct those are the planned features for the first release

1 Like