Hello
Is it possible we can generate an auto outbound campaign to achieve the following
- Upload customer list
- Once customer answer the call, the call should go to IVR or if we can create survey
- IVR or Survey will ask,if you are satisfied press one and if not satisfied press 2
After the above action we want to get the report as possible
Appreciate if anyone can share the solution
mo10
#2
This kind of sounds pretty easy,
Instead of an Agent, it must be possible to define a different destination and combine with IVR-Stats.
Don’t know if this is possible right now or in the near future?
Not sure but the issue is report
you have any idea if i can route the call to IVR and we can get some sort of report
mo10
#4
But is Sonata Dialer able to send to IVR as Destination?
Roger
#5
Hello,
We are planning to add that feature in a future release
1 Like
Hi
are you referring to Auto outbound Survey feature ?
Roger
#7
The intention is to make calls from one of the destinations