Do you have any news regarding this feature? our clients was asking a feature like this, we are actually obliged to go and test external solutions coupled with VitalPBX but it would be great if we had it directly inside VitalPBX
Question: Can we integrate an auto dialer with an external database to initiate customer calls based on delivery status?
Scenario:
The driver successfully delivers an item to the customer.
Upon delivery, the driver updates the order status as "delivered" in their mobile or CRM application.
Once the order status is marked as "delivered," an auto dialer initiates a call to the customer's phone number using a predefined process.
During the call, the auto dialer presents the customer with a menu option:
Press 1 if you have received the item.
Press 2 if you have not yet received the item.
We would like to explore the possibility of integrating the auto dialer with an external database to automate this customer feedback process after delivery. This would help us gather valuable insights about the delivery status and customer satisfaction in a prompt and efficient manner.
We appreciate your feedback and suggestions on the feasibility and implementation of this integration.