Need help with VitalPBX 4.5 on Azure [NO AUDIO]

[Wadee3]

Hello everyone,

I need some technical assistance, as I am new to the current version of the system. I recently migrated from 3CX to VitalPBX 4.5.

I have installed the system on a Microsoft Azure environment and opened the required ports for the system to function, as shown in the attached image.

The issue I am facing is that after successfully installing the system and creating extensions, there is no audio in calls between extensions.

Can anyone help me resolve this issue?

Thanks in advance.

[mo10]

Did you configure your pjsip settings?

PJSIP settings on a VPS

What should be the PJSIP settings for VitalPBX 4.0.3.5 on a VPS in particular the NAT settings. I tried different combinations but I am getting either “One way audio” or “no audio” These are the NAT settings I see in PJSIP settings: External Media Address: External Signal Address: Local Net: VPS public IP is 163.100.1.20 Internal IP is 10.0.0.125 BTW Networks settings only show “hostname” no NAT

[Wadee3]

Dear mo10,

Thank you very much for your response and support. I have adjusted the PJSIP protocol settings and added both the external and internal IP addresses, which resolved the issue.

Thanks again! Wishing you a great day.

Best regards,