Jabra HID support on VitXi WebRTC

[telsupport]

Hello,

It would be great to add support for answering/hanging up calls via the button on Jabra headsets with HID integration.

[maynor]

Hello,

We have not tested with Jabra headsets, however in the latest version of VitXi we have improved HID headset integration:

VitXi 4.5.0-4 and 4.2.0-7 Released! — App Badging, Enhanced HID Headset Support & More

What’s New in 4.5.0-4 (VitalPBX 4.5) | 4.2.0-7 (VitalPBX 4) Highlights: App Badging API Support – Easily see missed calls and other activity directly on your browser or taskbar icon. Improved HID Headset Integration – Take control of your calls with your telephony headset’s physical buttons (see guide below!). Improved Notifications – Call notifications now stay visible for the full duration of ringing—not just the first two rings. …

You can test with Jabra headsets and let us know if it works (please see the notes on HID integration in the release notes of the new version).

Best regards,

[maynor]

Hello!

The latest version of VitXi is now available! Check out the details in the post below: VitXi 4.6.0 – Major Release: Inboxes, WhatsApp/SMS, High-Performance Mode & More!

Tested Headsets: HID Headset Integration with VitXi WebRTC

Best regards,

[Techbeard]

Hi,
We have been testing this with our Jabra headsets. The issue we have is that if you turn on HID in Vitxi then if you are on a Teams call and your webrtc phone rings, it disconnects your Teams call - which is frustrating!

We have tested this on several Jabra models and multiple devices and it seems the same on all. For now we have had to turn of HID support in WebRTC.

Happy to provide more info if needed.

Thanks