Ivr Stats queues logs

[Tomas_Rodriguez]

Hello,

I wanted to ask you about the IVR statistics.

Currently, I have a satisfaction survey, following this guide:

How do I do a satisfaction survey in VitalPBX at the end of a call?

To make a customer satisfaction survey involved three modules: Queue IVR IVR Stats The first thing you have to do is install the IVR Stats module, go to Admin/Add-Ons/Add-Ons and search for IVR Stats and install it. Then create an IVR where the options are configured with a message that says, for example, “if you are satisfied with the attention, dial one, otherwise dial 2”. We create options 1 and 2 so that they are directed to an announcement that says "Thank you"and then hang up the calls…

But the problem is that I cannot recognize the Internal from which it was answered, it only sends the caller ID, the external number

Could anyone modify that information? Apparently, when you leave the call queue, you delete that data.

thanks

[Tomas_Rodriguez]

Hello,

If it helps anyone.

Currently, you pass the extension to a custom application, which passes to a custom context.

[dsv-survery-a401]
exten => s,1,Noop(Modifying the caller ID)
same => n,Set(CALLERID(name)=NAME AGENT )
same => n,Set(CALLERID(num)=401)
same => n,goto(T2_app-ivr,IVR-2,1)
same => n,Return()

Does not work automatically when the agent hangs up the call.