CRM URL - Vitxy Agent Profiles

Hi VitalPBX

  1. Can you check why, queue value empty ?

I create queue 200 and queue member 201, when i call to queue 200 and receive by ext 201, value queue on crm popup is empty.

Array ( [call_type] => incoming [caller_name] => agent03 [caller_number] => 203 [callee_name] => agent02 [callee_number] => 202 [queue] => )

Please see screenshoot on below

base_url

  1. Can you add a DID variable to CRM URL? Example : Our call center has 2 DID numbers from Trunk, I want to know from which DID source call.

  2. How to add other variables, for example: when a customer makes a call to our call center and enters the ivr, then the customer is asked to enter the “booking id” number. I want to send the variable to vitxy CRM URL

  3. Can you add a {UNIQID} variable or a {LINKEDID} call as a variable?

  4. Can you add an “Automatic Popup” option? The current state of the “user” must click the CRM icon.
    If “Automatic Popup” there is another option “when call ringing” or answer.

  5. When a user makes an outgoing call, can you add a “call_id” variable or a linkedID/UniqID variable?

Thanks

This is a duplicated post of the following one

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