With Sonata Recordings, you can control the quality of your customer interactions, ensuring that every customer is satisfied with their experience.
In addition, Sonata Recordings makes it easy to share recordings with others by providing interactive reports so you can improve your agents’ call quality.
Also, you can group the Agents by Team. That way, the Supervisor is only allowed to see the call recordings of the Team with which it is associated.
Catalog the type of call using different color flags, notes, reference numbers, and many more features to make your day-to-day easier.
Looking for quality customer service, look no further than Sonata recordings.
Learn more here: