WEM Skills - Workforce Engagement Management

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1

Hi VitalPBX team,

Does VitalPBX has WEM function for Agents call center?

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Best regards,
Tien

2

What is the WEM can you please clarify

3

Hi Mohamed,

Here is the WEM detail:
WEM focuses on managing and improving agent performance.

:check_mark: Agent scheduling
:check_mark: Performance tracking
:check_mark: Training & coaching
:check_mark: Workforce forecasting

WEM = Agent Performance Management

Best regards,
Tien