Hi Guys,
Anyone here experiencing this issue on Vitxi when calling. Even though the number that I’m calling is offline or inactive it keeps on ringing. I already disabled Ringing Tone option in Dial profile but still same issue.
Please help, really need this to be fixed.
Appreciate your help.
Hi!
What version of VitXi do you have installed?
Could you please check with the SNGREP tool the responses or events returned by your VoIP provider? Or if you can share with us a log file with SIP debugging enabled (hiding any sensitive data).
Hi Maynor,
The logs in SNGREP seems fine based on my understanding but before I send the logs here, can you try this first on your end as soon as I click the call button on Vitxi dialpad it starts ringing but on the CALLEE end is not ringing.
I have tried with an IVR and the behavior you mention does not occur. In SNGREP, can you see the sip status code 183?
I think what OP is trying to say is, that when playing a call from VitXi it will always play a ringing tone, even there wasn’t yet a 180 or 183.
@PitzKey yes correct as soon as you click call button it play a ringing tone.
@maynor can you try it without an IVR. I believe IVR is auto answer that is why you didn’t experience the same thing.
I will check and send SNGREP logs.
Here is the weird I noticed. Its ringing on 100 trying log
Its better to be dead air on the part than playing false ringing tone.
When using softphone like Zoiper early media is working fine. It doesn’t ring on 100 trying log.
Please don’t just post random screenshots without context.
In this screenshot is a call to a Kamailio or OpenSIPs server.
Hello,
A new version is now available, which addresses the issues reported in this post.
You can view all the details of the new version at the following link: VitXi WebRTC 4.2.0.0 Now Available
Best regards,
Hi @maynor
Installed and configured the new version of VitalPBX 2 days ago and tested Vitxi now and even though the number is not active it keeps on ringing. I just put my mobile number in DND mode and dial it on Vitxi and it keeps on ringing.
Disabled Ringing Tone in Dial Profile in VitalPBX but still same issue.
Could you please confirm if you have version 4.2.0.0 of VitXi?
@maynor
I am using the newer version - 4.2.0-1
Tried again just now and the issue still the same using Vitxi web browser and chrome extension.
Ringing even on the callee end wasn’t.
Could you please try calling an internal extension instead of your mobile number to see if the same behavior occurs
There is no problem when dialing an extension number. The only problem is when dialing an outside number not the number hosted in Vitalpbx. Have you tried calling your number or other number that is not hosted in Vitalpbx?
