If I add a contact to an external phone book (maybe internal too … didn’t test) and use that contact to sms out. It always shows the number with no “matched” name.
If I RX a SMS from a known number (in an ext address book), it does not show the name … only the number.
It would be acceptable at least as a first step to select a single external phone book to match names.
Hello!
Could you please share screenshots to understand better the issue you’re having,
Regards!
I need to switch to a ticket as I don’t want to advertise the numbers but:
Using WebRTC:
If in my external phone book (that has a SMS option for entries), I select the SMS icon and send a SMS, it sends to that entry but does not associate the name with that entry. If I then receive a text from the entry I sent to, I receive the SMS but it shows only the number and not the name.
Any update on this issue?
Should I open a ticket?
More Info:
The WebRTC SMS from external numbers shows a +1 then the number.
The SMS->Messaging Logs does NOT show the +1
We would really like to add our client list to a Phonebook so that we can open the phone book, select SMS icon, send from WebRTC and have both the send and response in the same thread with the number and name. Currently, if we send to the cell number, it sends but the response comes back to +1 thenumber … in a different thread.
Hello!
Thank you for reporting this,
We are going to run tests on our development servers, I will get back to you as soon as possible,
Regards,
Hello!
We’ve released a new version of VitXi , which now includes name lookup from assigned phonebooks for chats and calls .
To update VitXi, please go to:
VitalPBX > Addons > Check Online > Update VitXi
For full details on what’s new in this release, check out:
VitXi WebRTC 4.6.0-1 – Merge Calls, Canned Responses, Better DND Control, and More!
Thank you for the valuable feedback, ideas, and real-world use cases that helped shape this release.
Best regards,
Hello,
Could you please check whether the vitxi user has the relevant phonebooks associated with their account under VitXi > Manager > Users?
I look forward to your comments.
Best regards,
Yes… it has.
However, I noticed that it works fine only when the number is stored in "Main Phone Number"column. It doesn’t search in other columns like “Mobile Phone Number” or “Home Number”.
Thank you for the feedback. I ran internal tests to reproduce the issue, and we’ve identified the cause. Support for both mobile and home phone numbers will be added in the next version, which we plan to release later this week.,
We’ll be waiting 
Thanks
Hello,
A new VitXi release is now available, including Advanced Auto Answer settings, Centralized Tags & Labels, Customizable Email Templates, improved contact resolution, and several fixes.
Release notes: VitXi 4.6.0-4 Release: New Auto Answer, Tags & Labels, and Email Templates
Best regards,
