We have WebRTC. We only have 2 extensions. 100 Laura and 101 Clive. We have active chats between each other in WebRTC. However, if we send a chat message from the Mobile App, not only doesn’t it open a new conversation, but it is opening it as 100 Tayla, which is extension 100 from a completely different tenancy on the Vital PBX.
I have checked all rosters etc and everything is correct. How is it pulling extension name/details from another tenant? This is definitely an error. I can also confirm that 100 Tayla did not receive the conversation in her WebRTC so it is not communicating with the wrong 100, it is just labeling the chat the wrong extension 100.
Hello!
Sorry for the delayed response,
What version of VitXi do you have installed?
Best regards!
We have since gone the upgrade to the new version and have not had it since. I will do some more testing and report if it happens again. Thanks.
Update I have just tested this again, and since the update is now says it is from Unknown if 100 sends a message from the mobile app to 100 on the PC app. This is better, at least it is not pulling data from another PBX.