WebRTC moves Vmails from new to old

Voicemails are being moved to old after they are opened even though the extension setting is set to not do this.

Additionally, old vmails in WebRTC cannot be listened to after they are moved to old without refreshing the browser… but when the browser is refreshed, the agent is logged out of their call queues.

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The settings on Extensions applied when listening to voicemail via the Phone by dialing the Voicemail feature code.

Regarding your other issue, that is something that the development team will analyze.


Thank you for informing us,

We will fix it in the next version,