🚀 VitXi WebRTC v4.6.0-2: Faster, Smarter Communication Experience

Announcement
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We are excited to announce the release of VitXi WebRTC v4.6.0-2! This update delivers smarter routing, a more powerful messaging experience, and improved stability to keep your team connected and productive.

:sparkles: What’s New

  • Advanced ICE Server Settings (Relay Only):
    Added support for “Relay Only” (Force TURN) transport policy.

What is “Relay Only”?
Forces all media traffic through a TURN server instead of peer-to-peer. Ideal for restrictive networks or symmetric NAT environments.

  • Automated Call & Message Routing:
    The manual “App vs SIP” selection has been removed. VitXi now automatically detects the destination—routing internal VitXi users through the application, and extensions or external numbers via SIP.
  • Rich Text Messaging (Internal Conversations):
    Internal chats between VitXi users now support rich text features, including bold, italic, lists, and tables, enabling clearer and more structured communication.
  • Internal Call History Engine:
    VitXi now maintains its own call history database, enabling faster UI updates and supporting advanced features like call notes and future AI capabilities.
  • Call Notes:
    Add and persist notes directly within call history for improved tracking.
  • Call Maintenance Module (Super Admins):
    New data retention controls allow you to define how long call records are stored. Older data is automatically cleaned up daily to keep the system optimized.
  • Enhanced Caller Identification (SIP Headers):
    Support for P-Asserted-Identity and Remote-Party-ID improves caller name detection, even during early call states.
  • Smart Contact Resolution:
    Incoming and outgoing numbers are automatically matched against personal contacts and PBX phonebooks to display names and avatars.
  • Quick-Add Contacts:
    Save new numbers instantly to your contacts directly from the chat interface.

:chart_increasing: Improvements

  • Queue Status & Controls (Agents):
    Agents now have clearer visibility and control over their assigned queues, along with improved action buttons for pausing, resuming, and logging out.

  • Enhanced Video & Screen Sharing:
    Improved stability and cleaner rendering, with better use of available screen space.

  • E.164 Number Standardization:
    Enforced international number format to prevent duplicate conversations and ensure consistent routing.

  • Redesigned Messaging UI:
    A cleaner, more responsive conversation interface with improved usability and keyboard shortcuts like Shift + Enter for line breaks.

  • Conversation UI/UX Enhancements:
    New filters such as “Most Recent” and “Unread Only” improve navigation and message management.

  • Network Quality Indicator:
    Real-time feedback during calls to monitor connection health.

:hammer_and_wrench: Fixes

  • Audio Issues on Multiple Calls:
    Fixed cases where audio was lost on recovered or concurrent calls.
  • Call Interruption Issue:
    Resolved a problem where active calls could drop when a second call was received.
  • Video Toggle Stability:
    Fixed camera reactivation issues and duplicate video streams.
  • Conference Participant Management:
    Improved reliability when adding participants to active audio conferences.
  • Voicemail & Call History Sync:
    Enhanced visual voicemail reliability and fixed history cleanup synchronization issues.

We hope you enjoy these improvements as we continue to make VitXi faster, smarter, and more reliable. As always, your feedback is essential, feel free to share your thoughts and suggestions in the forum to help us keep improving.

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