This release adds faster workflows for calls and contact management, improves SMS/contact identification consistency, and delivers multiple reliability fixes across telephony features and UI.
New Features
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Merge calls to bring active calls together into one audio conference.
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Call Controls from Notifications: Answer or reject calls directly from system and call notifications.
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Canned Responses:
Improve agent productivity and response consistency with reusable message templates.- Manage canned responses
- Use / to search and insert responses while chatting
- Responses are inserted without auto-sending
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Bulk Delete Contacts: Select multiple contacts and remove them in a single action.
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Direct SIP URI Dialing: Dial full SIP URIs directly from the numeric dialpad.
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Quick Do Not Disturb (DND) Toggle: Toggle DND directly from the status chip with a clear visual indicator.
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DND Status Indicator: View DND status at a glance in the Device Status component.
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Brand Name in Feature Gate: Display the configured branding name where feature access is controlled.
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App Version in Footer: Quickly identify the running app version for easier troubleshooting and support.
Improvements to existing features
- Call Transfer Search Upgrade:
Faster and smarter search across Users, Contacts, and PBX Phonebooks (directories assigned by the admin), with default suggestions and on-demand search. - SMS Threading & Contact Names:
Incoming and outgoing messages now stay in a single unified thread through number normalization, with consistent contact name display using all available phonebooks. - Caller ID Name Lookup:
Incoming calls now display caller names using the tenant phonebook when available. - DND Call Behavior:
Calls to users in DND are now treated as “busy” for clearer signaling. - WebRTC SMS Contact Matching & Threading: Improved accuracy and consistency.
- Directories in Call Transfer Dialog: Added directory selection to improve call routing.
- Optional User Creation Email Notification: Admins can now disable email notifications when creating users.
- UI Polish: Refreshed header, footer, and theme styling for better light/dark mode consistency.
Fixes
- VitXi Conference Audio Issues: Fixed one-way audio and echo issues related to hold/resume.
- BLF Hints: Presence and BLF indicators now work correctly.
- User Import Actions: “Replace existing users” and “Skip existing users” now behave reliably, preventing duplicates and unintended overwrites.
- Password Reset URLs: Corrected protocol mismatch issues.
Thank you to our customers and community for the valuable feedback, ideas, and real-world use cases that helped shape this release. Your recommendations continue to guide our priorities and improvements, please keep sharing your suggestions as we move forward.