VitXi On Demand / One Touch Recording

I have searched the forum and scoured the web, maybe I just missed it or don’t understand how it works. There is no record button in VitXi or Connect. I have extensions setup to record on demand but don’t know how to activate it. I tried to use *3 while on a call but it does nothing. Also validated that the feature code is active. What am I missing?

How do I activate recording, on demand, from VitXi or Connect?

Thanks in advance!

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Does any other DTMF in call work?

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