May 24, 2023, 11:45am
Hello dear team
We note from this morning that our service is not working fine
Vitxi: This application is not loading correctly, it takes long time and doesnt allow us to work
We note also the Memory Usage is showing 100% used
We have 3 Tenants (2 actives)
The first Tenant mostly using VitXI and has 30+ active extensions (he does 100+ calls per day)
The second uses mostly Desk phones and Vital COnnect app
Just to be clear we never used VitXI.
You say one tenant mainly using VitXI? Slow as in the application is slow? Tenants are I assume on separate networks? If you are on a separate network, maybe you fire up a VitXI instance and see if it’s slow to eliminate network?
looking at your resources, I don’t think its standard memory / CPU usage on your machine.
May 24, 2023, 11:56am
I was talking about
Our client who has agents located in Morocco, Togo, Benin, all are not able to load VitXi correctly.
The bellow URL is still loading continuesly:
When I web browse to that URL it gives me a login screen, is that the PBX (VitXi front end?) I assume. Does it load continuously after logging in? Are you getting the same as the clients?
May 24, 2023, 12:01pm
How do we fire up new instance please?
May 24, 2023, 12:02pm
Yes, when you put login and password of user, it loads continuesly
Sorry, I am thinking local softphone, this is a web service on your PBX. So if you login, assuming you are not on the same network as your customers, does it too load continuously for you?
May 24, 2023, 12:04pm
Yes, Vitxi and VitalPBX are installed on same server and it’s Cloud Based
Assume deskphones are not getting audio issues etc? Have you checked latency from your server?
VitXI looks like it runs as a separate process, maybe there is a way to restart that process? If no other functionality is being effected, someone might know how to do that?
May 24, 2023, 12:15pm
Wtually i was using Mozzila Firefox.
When i try to connect using an other browser:
Chrome : Correctly connected without slow loading
AVAST SECURE BROWSER
Mozzila Firefox: Still loading
Just installed on my test server, can confirm the same.
May 24, 2023, 12:19pm
As all the Addons + VitalPBX are on the same server, earlier this morning i Upgrade Debian, rebooted, checked new update, etc
Actually, as for my previous comment, service seams working bad on my FireFox and works fine in others browsers, i asked clients located in others countries to test and share feedback
I’ll let yiu know
Tried it on Firefox and I get:
Firefox can’t establish a connection to the server at wss://:8089/ws.
Looks like FF is having problems with connecting to the websocket. Why I don’t know.
May 24, 2023, 12:56pm
We continue testing all possibilities and will post here any update
May 24, 2023, 1:57pm
after testing further, we note that service is not stable, some agents tried to use multiple Browsers and having issue.
The latest one got:
He is using the Desktop application but also Chrome
I removed cache on Firefox for the our test system and it loaded for a while until it dropped again.
May 24, 2023, 2:03pm
Please verify that port 6001 is enabled in VitalPBX and in any Firewall you have active.
Then, run the following commands:
systemctl restart vitxi
After that, please reload the application by pressing Ctrl + F5 (perform a hard reload to clear the browser cache).
Please let me know if it worked.
May 24, 2023, 2:12pm
I think it’s the only place we could have that port as we didnt change anything so far, yesterday it was working fine.
Sorry dear, i didnt understand how to use this
systemctl restart vitxi
Done it but didnt change anything
May 24, 2023, 2:41pm
You need to copy and paste the following command in the server terminal. This command configures the VitXi service. After executing this command, run: systemctl restart vitxi.
Then, reload the application by pressing Ctrl + F5 (perform a hard reload to clear the browser cache).