We’re pleased to announce VitXi 4.6.0-6, introducing the new Admin Call Logs module, outbound Omni conversations, improved Call History, and important calling and usability fixes.
New Admin Call Logs module
Authorized administrators now have a centralized view of tenant call activity, including:
- Filters for date, agent, direction, status, queue, and tags.
- Call metrics, notes, tags, and routing details.
- Tenant-aware CSV and PDF exports.
- User-timezone support.
- Automatic updates when switching tenants.
Tenant administrators receive access by default.
Start WhatsApp and SMS conversations
Agents can now start outbound conversations directly from Inboxes:
- Select a saved contact and supported inbox.
- Send approved WhatsApp templates with custom parameters.
- Start SMS conversations with a standard text message.
- Preserve contact information and manage conversation tags.
- Receive clearer success and delivery-failure notifications.
Improved agent Call History
Call History filters now work reliably for all, missed, incoming, outgoing, and tagged calls.
Additional improvements include:
- Clearer PBX-routed call information.
- Correct callback behavior using the originally dialed number.
- Timezone-aware PDF exports and call-note timestamps.
Conversation and private-note improvements
Private-note mentions have also been redesigned with avatars, identity details, search, keyboard navigation, and responsive sizing.
Calling improvements
Incoming queue calls now show clearer queue names and descriptions, while CRM integrations provide improved embedded workflows for incoming and active calls.
You can disable “Show queue information” in Agent Profiles to hide queue details from agents.
Administration and installation
Administrators can configure user timezones during user creation, bulk onboarding, and CSV import workflows. User Manager PBX Extensions also includes a manual refresh action.
VitXi 4.6.0-6 delivers better administrative visibility, easier customer outreach, and a more reliable everyday experience for agents and administrators.
Full changelog: VitXi | VitalPBX Phone System | Change Log