VitalPBX connect push notifications issue

VitalPBX
1

Hello,

We have VitalPBX 4.5 and last two days, we are facing issue with push notifications. Incoming calls seems to be failing when app is sleeping but work when app is open. This affects almost all 50 endpoints with vitalpbx connect license.
We have a Geofirewall but all IPs for push servers are whitelisted (at least the ones found from 2023). Were any changes made to the push servers?

2

Our own investigation revealed that the vitalpbx connect application was running through acrobits.cz. Acrobits added new SIP servers, and we resolved the issue by allowing these IP addresses through our firewall. You can also resolve the issue by allowing the following IP addresses or domains. The list is below.

3.sipis.acrobits.cz = 107.170.123.70
4.sipis.acrobits.cz = 167.99.119.244
5.sipis.acrobits.cz = 159.65.251.173
6.sipis.acrobits.cz = 159.65.252.186
7.sipis.acrobits.cz = 167.99.48.91
8.sipis.acrobits.cz = 159.65.253.49
9.sipis.acrobits.cz = 159.65.186.176
10.sipis.acrobits.cz = 165.227.184.188
11.sipis.acrobits.cz = 167.99.119.203
12.sipis.acrobits.cz = 165.227.65.164
13.sipis.acrobits.cz = 165.227.182.9
14.sipis.acrobits.cz = 165.227.190.186
15.sipis.acrobits.cz = 159.65.167.207
16.sipis.acrobits.cz = 165.227.115.186
17.sipis.acrobits.cz = 159.89.179.103
18.sipis.acrobits.cz = 165.227.210.221
19.sipis.acrobits.cz = 165.227.223.68
20.sipis.acrobits.cz = 143.198.16.177
21.sipis.acrobits.cz = 167.71.161.233
22.sipis.acrobits.cz = 64.225.12.13
23.sipis.acrobits.cz = 167.99.112.57
24.sipis.acrobits.cz = 174.138.70.189
25.sipis.acrobits.cz = 159.65.189.13
26.sipis.acrobits.cz = 174.138.91.89
27.sipis.acrobits.cz = 157.245.211.111
28.sipis.acrobits.cz = 165.227.108.121
29.sipis.acrobits.cz = 104.131.30.133
30.sipis.acrobits.cz = 159.89.179.105
31.sipis.acrobits.cz = 159.203.80.157
32.sipis.acrobits.cz = 159.203.81.60
33.sipis.acrobits.cz = 165.227.220.197
34.sipis.acrobits.cz = 167.71.175.215
35.sipis.acrobits.cz = 167.172.251.3

3

Use all.sipis.acrobits.cz as that one contains all their ips.

1 Like
4

Yes, you are right. I already added the domain yesterday and it seems to be working.