I purchased the module but the default messages for…instructions, invalid, number prompt and thanks prompt are all missing!!! how do i get these back!
What’s the exact version of your PBX? Do you have any screenshots?
Hi Miguel! VitalPBX Starter 4.2.0-1
PBX Engine 18.25.0-1 no screen shots, just missing all the DEFAULT messages in the queue callback module…I have then in Vital pbx 3, just not 4?
Missing how? Would you mind explaining it?
so when you click on the headphones grey icon on the fields "instruction, invalid, number prompt, and thanks prompt message, when DEFAULT is selected in the drop down, you always heard the canned asterisk message, like in vital pbx 3, these are missing.
also Miguel on a different subject…your follow me module has had this issue from day one…OK I figured out a dialplan where the follow me for an extension will not hang up on the caller if refused, it will go to that extensions VM…Vital has always had an issue with their follow me. If you set “prompt callee” it will play a message that you have an incoming call, press 1 to accept or 2 to reject, ufortunately Vital has never had a failover / reject destination, it just hangs up on the caller! without going back to the extensions VM.
To fix this…log into vital pbx with WinSCP, go to the /etc/asterisk/vitalpbx directory, create a file called…extensions_90-custom.conf (90 could be any available number, and inset this …
[T107_FW1019-confirm]
exten => s,100,NoOp(Confirm Call)
same => n,Set(DIALED_NUMBER=${CUT(DIALEDPEERNUMBER,@,1)})
same => n,Set(RECFILE=${ARG1})
same => n,Set(SOUND=${IF($[“${LEN(${RECFILE})}”=“0”]?followme/no-recording:followme/call-from&${RECFILE})})
same => n,GotoIf(${DB_EXISTS(${TENANT}/extensions/${DIALED_NUMBER}/name)}?accept)
same => n,Set(GOSUB_RESULT=CONTINUE)
same => n,Read(CONFIRM,${SOUND}&followme/options,1,1,5)
; same => n,GotoIf($[“${CONFIRM}”=“1”]?:end)
; same => n(accept),NoOp(Accept Call)
; same => n,Return()
; same => n(end),NoOp(Reject Call)
same => n(accept),Set(_GOSUB_RESULT=${IF($[“${CONFIRM}” = “1”]?:${GOSUB_RESULT})})
same => n,Return()
the exten 100 above is the extension number that you wnat to utilize the follow me. Now of course I take NO credit for this, i just found this work-around with a lot of research, but IT WORKS! now if reject the call it will revert to the extensions VM. HOPEFULLY YOU WILL HAVE AN UPDATE TO FIX THIS, BUT PLEASE MAKE IT FOR VITAL PBX 3 AND 4, AS SOME OF MY CLIENTS STILL USE 3 AND DO NOT WANT TO UPGRADE TO 4.
But is this(the audio) working when calling the queue?
yes, i f i record a custom greeting for the queue call back module in one of the fields, you do hear it, so yes.
I meant if you can hear the default ones. I would recommend reinstall the Audio Package.
no there are no default recordings…OK so i went to SETTINGS, VOICE PROMPTS, PBX SOUNDS and reinstalled the ENGLISH sound package, is that what you mean? also it still did not reload those default recordings, there must be another download somewhere to get those?
after further checking NONE of the default system messages were downloaded…in the IVR module the WELCOME, TIMEOUT, TIMEOUT RETRY, INVALID, INVALID RETRY messages are all blank
I tested on 4.2.0-1, it has too the sounds.
You can try re-installing the sounds:
apt reinstall asterisk-pbx-sounds*This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.