User creates "Temporary Greeting" can't remove it.

One of my new users setup a “temporary greeting”, no big deal I dialed in and dialed 2 to remove it. but it doesn’t remove the message. Now I have 2 extension with this same issue, and they happen to be at the end of DID’s. I need help removing the message, and getting the calls to ring the Extension again.

Thanks in advanced.

Where did they create a Temporary Greeting? What did they dial?

they created the greeting when they setup their Voicemail for the first time.