I just upgraded a multi tenant system to 3.1.4-2 and the extension hints for virtual extensions broke and they’re always showing unavailable, and in result the queue is not calling them even when ring unavailable agents is enabled because the Agent{extension} hint is also unavailable,
After comparing the config to another (single tenant) system we have that is working I found that in a multi tenant the hint on virtual extensions is set to {tenantPrefix}unavailable (i.e. T52_unavailable) and this hint doesn’t exist vs. in a single tenant it’s set to unavailable which does exist.
Please provide screenshots. So you are using Technology None?
I think I had issues with that so used Technology sip or pjsip but just did not connect anything
What do you need screenshots from? I already provided screenshots from the hints and the database.
I am using technology none, an although adding a device and not registering it might be a workaround, it’s not a fix. plus, if you want to use hot desking you must use technology none.