TCE Carrier Plus 4.2.0-3
PBX Engine 18.26.0-1
Extensions are not able to pickup calls from park across multiple tenants. Some fail outright and some will complete the pickup after about 1 minute
Placed a paid support request but have not heard from anyone.
We were getting nowhere with support and decided to rollup a backup. VitalPBX needs a better paid support.
For what it’s worth I have had quick responses to my support tickets but I’m on a carrier plus license. Not sure if that’s treated differently. Would love to see more community engagement here, there’s some knowledgeable people that are probably capable of helping a bit as well.
Would you be able to reproduce this and paste logs from the asterisk console hopefully when the system doesn’t have much happening so it’s easier to tell what’s going on? From CLI run asterisk -r then “core set verbose 9” so you can see everything Asterisk is doing (sorry if you already know this).
If you can paste it here redacting anything sensitive and hopefully somebody can give some tips.