I have Sonata Recordings with incoming and outgoing calls set to record. I also have calls set to record on the queues. A user received the call, talked for 2:36 seconds, transferred to 1010 and 1010 talked for 5:32 seconds. I have the recording for the 2:36, but no the transfer for 5:32. Does Sonata recordings not capture the transfer call by default?
Does the call appar in the CDR? What version is this?
Yes it does show in the CDR.
VitalPBX Call Center 3.2.4-4