The tenants could not be loaded - Update after Api V2

Hi,

Yesterday, after update some addons in VitalPBX, like Multi Tenant and Api V2, we start receive this message in VitXi:

In the admin view:

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In the client View:

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This is the version that we have:

Multi Tenant:
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VitalPBX:
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VitXi:
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API:
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I had try do this, but the issue keep going:

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Could you please help to fix this. We have all company without VitXi

I uninstalled the Multi Tenant but the issue still going on.

Try

vitalpbx check-integrity
1 Like

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You have to update the VitalPBX as well.

3 Likes

Hi,

I didn’t update Vitalpbx right away with the filling of also having problems in VitalPBX like in this post:

https://forums.vitalpbx.org/t/webrtc-unreachable-after-update-unsupported-transport-pjsip-eunsuptransport/1665/3

After updating VitalPBX I never received the Multi Tenant alert again.

After using VitXi, the application indicates that the account is registered:

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But in VitalPBX, the profiles with WebRTC:

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apear unreachable:

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We can make call from VitXi to all other numbers, but anyone can’t call to us, accounts that are configured in VitXi

We have updated the Asterisk RPMs to version 18.12.1; this version fixes the issue related to the WebRTC. To upgrade your system to this version do the following in the Linux CLI:

yum clean all
yum update asterisk

When the Asterisk’s update finish, restart the Asterisk service.

systemctl restart asterisk
2 Likes

Hi @miguel

Thank you very much for this help. After does this, it works without problems

Hi @PitzKey ,

After update all programs, I run this command and receive this info:

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Is there any big issue?

This is an old issue that has been reported a while back, but it wasn’t fixed.

1 Like