Switchboard : Agent Break Status

[TienNguyen]

Hi Sir,

On Switchboard can show agent break status: Lunch, meeting, Coffee, Do not disturb…

Thanks.
Tien

[maynor]

Hello Sir,

These statuses are intended for internal VitXi users. These are the pause reasons:

You can configure the pause reasons in the agent profile module:

When agents pause in the queue, the selected pause reason should be displayed.

Regards,

[TienNguyen]

Hi Maynor,

Thanks for your support.

Best Regards.
Tien