I am encountering a problem. I need the function code to perform on an extension the forwarding if it “busy” and if it “does not answer”.
It is happening to me that when it “busy” when I pick up the extension, which is supposed to be diverted, the conversation is still there, which can be heard perfectly, when the extension is supposed to sound the ring tone. How can I do it?
Thank you very much.
It is easy to understand, I will outline it a little better.
I am trying to get an extension to forward a call when it is busy. Currently the system performs the call forwarding, without any problem, but the call that has been forwarded remains on the extension, as if it were a “three-way call”.
The question is what function code should I apply to forward the call to an external number if the extension is busy, and this effect does not occur.