Sonata Switchboard Incorrect External Caller ID

Hello,

Setup:

  • Extension 101 has FollowMe enabled with initial ring time of 5 seconds.
  • FollowMe list = 101, 18001110000 (personal cellphone).

Scenario:

  • Extension 101 dials in Sonata Switchboard 8664441234
    image
  • 18001110000 receives an incoming call with the Caller ID of: 8664441234 (This is OK, but perhaps there should be an option to configure a static Caller ID?)
  • You answer and the phone system calls 8664441234
  • 8664441234 receives an incoming call with 18001110000 as the Caller ID.

8664441234 Should be seeing the external CID set on 101ā€™s extension. Instead, they see 101ā€™s FollowMe number as the CID.

Please fix.

Thanks

2 Likes

Was anyone able to reproduce this issue, or I am the only one on this boat?

This is still an issue with the latest version.

Agents are unable to initiate calls because of this.