Sonata Stats + Sonata Switchboard

Sonata Switchboard

  1. Allow total callers and abandonments for all queues (united) as in queuemetrics

Sonata Stats

  1. Custom report option
  2. Abandoned call report - possibility to see if there was a call with the number at a later date (including a drop which extension spoke to him)
  3. Interruption report to the agent - sent by email - full report and not average
  4. Option to click 2 call from the Sonata Stats
    5.Queue CallBack inside Sonata Stats
1 Like

Totaly follow this wish

1 Like