Sonata Stats + Sonata Switchboard

[aviramshl]

Sonata Switchboard

1. Allow total callers and abandonments for all queues (united) as in queuemetrics

Sonata Stats

1. Custom report option
2. Abandoned call report - possibility to see if there was a call with the number at a later date (including a drop which extension spoke to him)
3. Interruption report to the agent - sent by email - full report and not average
4. Option to click 2 call from the Sonata Stats
   5.Queue CallBack inside Sonata Stats

[mohamed.soliman]

@aviramshl

Custom report option

@aviramshl

Option to click 2 call from the Sonata Stats
5.Queue CallBack inside Sonata Stats

Totaly follow this wish

[TienNguyen]

Hi Teams,

Do you have any updates on it?

Thanks & regards,
Tien