we are seeing multiple entry in the reports for an unanswered call so in some cases it is showing the same unaswered call 3 times in the report but the calls is the same time and the same destination.
screen shot below.
Can you please share a full screenshot?
1 Like
You might get duplicated entries when using the “Ring All” strategy. Are you using that strategy for your queues?
No i have this setup to use the round robin memory strategy for the queues.