can we have a button in Vitxi that will give an agent a reset button for wrap up time.
sometimes agent answer a call and then after the call is over, they would like to take another call, but the wrap up time is set for 3 minutes, we would like to keep the 3 minutes but also give them an option to bypass the 3 minutes and be ready for another call
current work around is sign out and then sign back into the queue.