We’re starting to use queues for clients so we can provide more stats compared to ring groups. The one client we’re testing with has 12 agents and staff answer around 200 calls per day in that queue. The ring strategy is set to ring all.
We’re seeing about 7,000-10,000 CDR entries daily for that queue because it’s attempting to call each endpoint and marks each as not answered if the endpoint is already in use.
I’m thinking about changing unanswered to no in /etc/asterisk/vitalpbx/cdr__10-general.com but I’m not entirely sure of the consequences of that. I think every call flow is required to end somewhere like voicemail etc and we don’t need a log of all the endpoints that received a call but didn’t pick up.
Our queue log is worse using close to 200MB for ~4 months of queue logs for just this one tenant. All of these no answer 0 second calls make the CDR and Sonata Stats awkward to use and make me doubt rolling out queues to all tenants we have due to the resources needed to log thousands of calls that don’t matter.
What have others done for this situation?
