Recording on transfer call

VitalPBX
1

The following is the flow of our call center,

customer - inb route - ivr - queue - agent (101) - blind / attended transfer - agent 201.

Are there any recorded conversations on attended/blind transfers from agent 101 to agent 201?

Thanks

2

If both have call recording enabled for internal and external calls, then yes.

3

Hi @PitzKey

Thanks, can we see report transfer call on sonata stats?

Thanks

4

Last time I checked, stats did not combine in their report calls that went through multiple queues, as well as transferred calls were not included.

I don’t recall seeing that fixed. I’ll let one of the VitalPBX guys chime in on that.

5

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