Queue wrap-up-time

GregW · May 19, 2022, 7:21pm

Greetings,

I have 4 agents in 13 queues with wrap-up-time set to 20 seconds, but they all complain that the calls are coming in one after the other with no break time between calls.

Is there a setting that would prevent wrap-up time from working?

Thanks!
-Greg

PitzKey · May 19, 2022, 7:25pm

If you use wrap up time and you want to honor it across all queues, then it must be enabled. I’m not sure if VitalPBX does that by default.

github.com

asterisk/asterisk/blob/master/configs/samples/queues.conf.sample#L44

      
        
            ;    the concept of "joining/mixing" the in/out files now goes away
            ;    when this is enabled. You can set the default type for all queues
            ;    here, and then also change monitor-type for individual queues within
            ;    queue by using the same configuration parameter within a queue
            ;    configuration block. If you do not specify or comment out this option,
            ;    it will default to the old 'Monitor' behavior to keep backward
            ;    compatibility.
            ;
            monitor-type = MixMonitor
            ;
            ; shared_lastcall will make the lastcall and calls received be the same in
            ; members logged in more than one queue.  This is useful to make the queue
            ; respect the wrapuptime of another queue for a shared member.
            ; The default value is no.
            ;
            ;shared_lastcall=yes
            ;
            ; Negative_penalty_invalid will treat members with a negative penalty as logged off
            ;
            ;negative_penalty_invalid = no
            ;

miguel · May 19, 2022, 7:32pm

Try creating a custom file “/etc/asterisk/vitalpbx/queues__15-general-custom.conf” and add the content below.

[general](+)
shared_lastcall=yes

Save the file and apply a core reload.

asterisk -rx"core reload"

If the above doesn’t work, the edit the file “/etc/asterisk/vitalpbx/queues__10-general.conf.” Again, you have to reload Asterisk after modifying this file.

GregW · May 19, 2022, 7:41pm

OK, I will try that.

GregW · May 24, 2022, 1:08pm

Editing “/etc/asterisk/vitalpbx/queues__10-general.conf .” works.

PitzKey · May 24, 2022, 7:43pm

It will eventually get overwritten by the PBX.