I have 4 agents in 13 queues with wrap-up-time set to 20 seconds, but they all complain that the calls are coming in one after the other with no break time between calls.
Try creating a custom file β/etc/asterisk/vitalpbx/queues__15-general-custom.confβ and add the content below.
[general](+)
shared_lastcall=yes
Save the file and apply a core reload.
asterisk -rx"core reload"
If the above doesnβt work, the edit the file β/etc/asterisk/vitalpbx/queues__10-general.conf.β Again, you have to reload Asterisk after modifying this file.