Queue wrap-up-time

Greetings,

I have 4 agents in 13 queues with wrap-up-time set to 20 seconds, but they all complain that the calls are coming in one after the other with no break time between calls.
Queue1
Queue2
Is there a setting that would prevent wrap-up time from working?

Thanks!
-Greg

If you use wrap up time and you want to honor it across all queues, then it must be enabled. I’m not sure if VitalPBX does that by default.

1 Like

Try creating a custom file β€œ/etc/asterisk/vitalpbx/queues__15-general-custom.conf” and add the content below.

[general](+)
shared_lastcall=yes

Save the file and apply a core reload.

asterisk -rx"core reload"

If the above doesn’t work, the edit the file β€œ/etc/asterisk/vitalpbx/queues__10-general.conf.” Again, you have to reload Asterisk after modifying this file.

2 Likes

OK, I will try that.

Editing β€œ/etc/asterisk/vitalpbx/queues__10-general.conf .” works.

It will eventually get overwritten by the PBX.

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