call to queue
→ 2. queue join announcement (this call might be recoded for. blah, blab… )
→ 2.a call rings on first agent (John)
→ 2.b John pick’s up the call then comes nr.3
→ 3. join announcement on extension (Your call will be handled by John Doe).
I’m not quite understanding point 3 - what if John doesn’t answer? Will it go to the next agent? Soo…
“This call may be recorded… Your call will be answered by John… Ring… Ring… Ring… Your call will be answered by Alice… Ring… Ring… Ring… Your call will be answered by Bob… Ring… Ring…”