Queue IVR not working with Callback

Reporting an Issue
1

I have an issue with queues, when Queue Callback is enabled, and I have an IVR set on the queue the IVR will not work.

Running:
Distro CentOS Linux release 7.9.2009 (Core)
Kernel 3.10.0-1160.59.1.el7.x86_64
Asterisk 18.10.0
VitalPBX 3.2.2-1

2

That’s the expected behavior. The Queues Callback overwrites the IVR when is enabled.

3

Any way to have an IVR with queue-callback on a queue?

4

Add the queues Call Back to your IVR, and disable the Queues Callback on your queue.

5

I can’t find the option to add a Queues CallBack on an IVR entire.
Please advise how this can be accomplished?
Thank you.

6

Have you watched this video? I think this will help you understand how Queue Callback is implemented.

7

It doesn’t say anywhere in the video how to add a Queue CallBack in an IVR.
@PitzKey did you read the first message,
I’m trying to give users the option to press a number for a callback or another option to leave a voicemail.

8

I need queues CallBack in an IVR to work, @miguel. Please advise how to implement it.

Thank you.

9

You must add a queue callback item as part of the IVR entries. In sort, use the callback as a destination.

10

I have not seen the Queue CallBack option in IVR entries because “CallBack Queue” has to be set to a queue and can’t be set to “Same Queue.”