Queue groups for agent login

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1

Hello,

Please add a queue group module where you can have multiple queues in a group and have agents login/logoff/pause/unpause on the group level

i.e. If I have a group named SUPPORT an agent would be able to pause themself (and subscribe to BLF) using QAP_SUPPORT_EXTENSION

exten => _QAP_SUPPORT_X.,hint,Custom:QAP_${CUT(EXTEN,_,3)}_801&Custom:QAP_${CUT(EXTEN,_,3)}_802
 same => 1,Set(QUEUES=801,802)
 ... pause/unpause

Thank you.

1 Like
2

Perfect idea with already helpful input.

2 Likes