Queue Center - Update function Last Called Agent Routing (LCA)

Wish List
1

Hi VitalPBX Team,

It’s very usefull for us, if Team enalbed function Last Called Agent Routing (LCA) for queue center
Last Called Agent Routing routes repeat callers to the agent who last handled their call.

Best regards,
Tien

3

Hello,

Have you considered using the Dynamic Routing feature? Depending on your use case, it may provide a suitable alternative to Last Called Agent Routing.

You can find more details here:

Best regards,