Question about the Website Tab on VitXi

x_mos · June 17, 2022, 2:11pm

In the vitxi version (1.1.1-2) found an additional feature, namely “custom website tab”. You certainly have a reason to add this feature because you get suggestions from group members or customers.

What’s your reason for adding this feature? Is it only to make it easier for agents to see information in the URLs defined, so that agents don’t need to open new tabs/urls in the browser or are there targets for your next development?

My suggestion is that the “CRM URL popup” has a “Custom Website Tab” so that when an incoming call does not open a new tab in the browser, it appears in the “Custom Tab”. Default Custom Tab is set to CRM URL Popup. Custom Tab can be set several.

Example :
Custom Tab “ABC” → Default Tab for CRM URL Popup (URL1)
Custom Tab “EFG” → URL2
Custom Tab “EXZ” → URL3

If you move between tabs the page will not refresh unless it is clicked for the first time and only applies when there is an incoming call on the “ABC” tab because customer data will be displayed based on the popup URL parameter.

Another thing that can be done in the custom tab is , For example: I have a CRM and want to use click to call using the vitalpbx API, then from the CRM App in the custom tab I can click on the number to be called. Another thing to consider when clicking to call is that vitxi webrtc has a “disable input number from dialpad” feature because the agent/user must dial based on the number provided by the crm app.

Another addition: I can disable/hide “Login to Queue” feature, I want to control all the Login To Queue, Pause etc functions, from app crm by using vitalpbx API. So that I am free to determine for example “Agent after login” set pause status “IDLE”, agent after hangup, set status “ACW” etc.

Another addition is : If I have a URL in a custom tab , for example : https://example.com/login , I can single login to the crm app using the username and password vitxy webrtc.

Thanks

x_mos · June 21, 2022, 4:27pm

Hi Sir,

Is there any information I can get from the vitalpbx team regarding custom tabs?

I’m currently trying to click to call. On the custom tab I embed the crm url.

On the CRM page I created a dial and hangup button.

The order of the dial process:

Click Custom Tab (C2C) → Click Call, but after the call process this will cover the iframe page, so if I have to click on the custom tab again to see the CRM page.

This seems less interactive. If possible when click the call button, it does not cover the CRM page.

Here I attach the picture

maynor · June 21, 2022, 5:07pm

Hello Sir,

Yes, the purpose of the custom tab is for agents to be able to save data or view url information defined by administrators (usually CRM).

The suggestion to apply this tab to the “CRM URL popup” function is good, we will analyze in detail the possibility of implementing it in a new version.

Regarding the click to call, it is a bit more complicated since there has to be a communication or an event handler that detects when the click to call is made from the CRM. Also with the login, since it must detect or establish if the “path” of the url is a login url (take into account that the login url can be different between CRM).

We are currently prioritizing other features, but we will add it to the wish list anyway.

maynor · June 21, 2022, 5:11pm

If you click “answer” to the incoming call and the call layout/component appears, this is the expected behavior.

If you need to go back to the iframe view, you will have to click on the custom tab.,

x_mos · June 21, 2022, 10:22pm

Hi @maynor

Thanks update,
what you say is true.

But usually if you use “click to call” the softphone will be set to Auto Answer, so no need component call layout appears. If we talk crm, the main page is “iframe view” (all agent activity do it in iframe page).

Thanks

miguel · June 22, 2022, 5:27am

Every customer might want different behavior. We cannot assume that when someone uses the Click To Call all the users will have the Auto-Answer enabled.

PitzKey · June 22, 2022, 9:01am

That’s true. However, you may want to add a custom argument to pass when originating a call.

"vitxi_aa":"true"

And only if that key with the value of true exists then you’ll pass a AA to VitXi

x_mos · June 22, 2022, 12:04pm

Yes, good idea. It will force AA if set true when originate call.

x_mos · July 23, 2022, 3:24pm

Hi Vitalpbx,

When you implement website tab for incoming call?

When you implement force auto Answer sip header?

When implement autologin to crm when click website tab url?

I thinks it very important and more powerfull vitalpbx vitxi.

Thanks

maynor · August 19, 2022, 7:30pm

Hello Sir,

We are analyzing these features, stay tuned for any information we post on our forum.

Thank you very much for your suggestions,

x_mos · November 4, 2022, 4:49pm

Hi @maynor

On dialer you already set AutoAnswer, i thinks you can implemented it on click to call. We can force AA via Variable

Example

Variables : AA=True

maynor · November 4, 2022, 8:53pm

Hi Sir,

In the click to call, you can pass the FORCE_INTERCOM variable with the value “yes”.

In the next VitXi update, we will force auto answer in case this header is present in the call.

Regards,

x_mos · November 5, 2022, 6:25am

Hi Sir,

Already set “FORCE_INTERCOM” => “yes”, but AA not working on vitxi

Here is my code :

<?php
$curl = curl_init();


$dataPostField = array(
    "caller" => "201", //String
    "callee" => "043321989", //String
    "cos_id" => 1,
    "cid_name" => "My PBX", //String
    "cid_number" => "043321989", //String
    "variables" => array(   //Object
        "X-APP" => "Postman",
        "X-CAMPAIGN" => "sales",
        "FORCE_INTERCOM" => "yes"
    )
);



curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://demo.example.com/api/v2/core/click_to_call',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => $dataPostField,
  CURLOPT_HTTPHEADER => array(
    'app-key: fa12f92c59579fbeed9eb9ba88449893',
    'tenant: db494559b6584de6'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
?>

Can you check again, which part is not correct, so AA doesn’t work. I use vitxi webrtc as phone.

Thanks

maynor · November 7, 2022, 3:30pm

This behavior is not yet implemented in VitXi, it will be available in the next version.

Regards!

x_mos · November 16, 2022, 12:29am

Hi Sir,

When your team release new version? This year’s or next year (2023)? I always check everyday if there is new or not

Thanks

maynor · November 16, 2022, 3:22pm

Hello Sir,

Thank you very much for supporting the project,

We are working on fixes and improvements to the app. We will release a new version in the next weeks.

Best regards,

maynor · January 26, 2023, 3:42pm

Hello!

Implemented option to force automatic answer if intercom header is present (generated by click-to-call when “FORCE_INTERCOM” variable is set to “yes”).

This feature is available only in Debian (VitalPBX 4).

VitXi Changelog: VitXi | VitalPBX Phone System | Change Log

Regards!