Hello, we are currently trialing VitalPBX. I’ve tried to provision 2 phones so far. PBX is cloud hosted. Firewall rules are setup in the PBX and in the cloud firewall for the VM.
When I follow the steps here - Phone Provisioning – VitalPBX Wiki and I use the phone provisioning module, I can provision a FanvilX4U phone for a user just fine. When I try to provision a Poly Edge E320 phone, it never registers with the PBX. The phones are on the same network sitting side by side each other. Same steps are followed in each for creating templates and adding to provisioning, only difference is the selection of the different make/model phone. Please help to troubleshoot. We were hoping this would be an easy setup of VitalPBX to recommend to our customers, but if the stock configurations for the templates don’t work correctly, we can’t recommend it to our clients.