I have purchased another 10 pack of Vialpbx Connect licenses this morning and I am trying to figure out the proper way to get them in my system. If I go to admin, add-ons, add-ons and it the green key under status and reactivate, it doesnt update. If I go to PBX, VitalPBX Connect it doesnt show my new licenses. How do I get them to show up?
You cannot combine two licenses. You can upgrade via the Website or by requesting [email protected]
Yes, there should be an easier and better way to upgrade the Connect licensing. We agree 100%. The process should allow you to purchase additional licenses, and then the PBX server should update the Connect Licensing server (or vice versus) and then sync the new licenses. But that’s not how they have it setup. We have actually had to spend additional money on licenses the way it’s currently working, which is the following process:
- If you have 10 licenses on your server and you need to add an additional 10 licenses for a total of 20 licenses
- Then you have to purchase a new 20 license pack
- Revoke the current license for the 10 Connect licenses you already own,
- And then re-apply the new license code for the 20-Pack license, and then it’s ready to use.
Having to do it this way has caused us to have to purchase additionals 20-pack, 30-pack, and 50-pack licenses within the same money, requiring us to pay for the full amount of each pack and not even prorating them. And then, not even receiving a refund for the current licenses we have to revoke to apply the new license.
What they should do is provide the registered license code for your server and their licensing server. Then, when you purchase additional licenses, the licensing server adds that to your account and tallys the total amount of licenses you have available and then immediately pushes an update to your PBX server so that it increases the amount of purchased licenses available to that server. This should be a simple accounting process within the licensing server. It’s very frustrating to do it the way they have it setup, not to mention the additional costs that go with it. Other than that, we love the Connect App. It works flawlessly.
That’s not how it works. You can upgrade your current license to the number of items you required by requesting it via [email protected] or the help desk platform. It’s like upgrading from Disney Basic, to plus, and then premium for instance.
I was able to email sales and they added the licenses for me. I did have to re-active them in add-ons/add-ons. But that was no big deal. I know the process now and it should work for you too.
That’s great that this options is now available. But, you should still make it available to be able to self-help or order the licenses through our Partner Portal and be able to sync the licenses automatically. Otherwise, it defeats the purpose of adding them when needed or necessary. Especially if your offices are closed and we have to wait for someone to respond, and the customer is having to wait for them too. That completely defeats the customer service we provide to our customers.