Hi,
We have recently rolled our Vital for a customer who had some existing Poly phones (VVX250, VVX450 and VVX 411) .
We had to make some tweaks to the build in Vital config file to get things like the wallpaper working properly, and fix issues with the UK dial plan, but on the whole worked great.
The only issue that was a pain was that some of the VVX450s had expansion modules. These are not configured as expansion modules in the same way as something like a Yealink, but rather the first 12 line keys refer to the first 12 buttons on the main phone, and then further numbers then ‘spill over’ to the expansion module automatically and are referred to line 13, line 14 etc. As the Vital provisioning template only supports 12 lines we had to manually add the config to the custom config file which worked, but is a bit of a pain compared to using the nice Vital gui.
IT would be great to either have a bunch more line key options, or have an expansion module section like with the Yealinks.
If anyone needs any help with their Poly config files for dialplan issues or wallpaper etc, let me know, am always happy to help.