I have an IVR that calls a ring group after it rings it goes to Parking.
timeout destination has another IVR that gives the caller the option to
0 - continue to hold
5 - End call
9 - Leave a message
The issue is that the Parking times out in 20 seconds and does not go to timeout destination no matter what the choice is in it.
Which version of VitalPBX are you using?
Is this a multi tenant system?
Assuming it’s a non multi-tenant system, please provide a screenshot of your parking settings as well as the output of the following commands (please post the output in preformatted text)
I have to add that if you make changes to parking and re-save, the parameter, it disappears and you have to add it back manually again. So the team should look into this for the next update
For now until fixed:
Copy everything into /etc/asterisk/vitalpbx/res_parking__49-1-extensions.conf
Watch permissions.
Make your changes.
Reload dialplan.
Done. Will stay there.
I’m experiencing a similar issue where calls are ringing back to the originator, but then failing to hit the timeout destination after the comeback dial time. Is there a timeline on the fix for this? Or perhaps some comprehensive steps to repair the issue in the meantime? The above resolution did not correct the issue for me.
@TCE Paul, I think you have a different issue. From what I understand you are trying to catch the call in an event where the park originator failed to answer. Is that correct?
No reboot is necessary here. Do a asterisk -x"core reload" and you are good to go.