One Party Video or Disconnects Call

We seem to only be able to perform a video call with 1 party using video. If the other party either tries to pick up with video, or enables video during a live call, the call will immediately disconnect.

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Hello,

Could you please send us your WebRTC Device Profile settings

Regards,

Please see attached

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I see that you have the recommended settings for the WebRTC Device Profile.

Could you please check the PJSIP Settings to ensure thaht the H.264, VP8 and VP9 codecs are selected/enabled,

Also, please check that ICE Support is enabled in the RTP Settings module,

Hi Maynor, I have checked both the PJSIP Codecs and the RTP Settings and everything in set correctly? What now?