Today I had two incoming calls from an external partner.
The call is routed to a queue in which I have logged in from two different device (mobile and laptop). Both of my devices was ringing but I picked up the call on one of it.
The CDR shows 3 incoming calls for a single call. 1st is the partner’s call arrive to the PBX, 2nd and 3rd is the ringing of my devices in a queue.
If there are for example 2 more agents logged in to the queue and all other agent’s device is ringing then I would see that there are 5 incoming calls which is not true. It is only 1 incoming call.
I know that the CDR works like this.
The real problem is that the calls traffic chart on Dashboard display wrong value which is missleading.