Is any way to get a notification (email) at soon a call is abandon in a queue?
Client wants to get a notification real-time of abandon calls, so they can call the client back.
Please report if really abandoned calls in queue or if you will receive an email everytime you could not answer after retry time.
The Agent will receive a notification if the extension rings and they don’t answer it.
The feature will work for the calls that call directly to the extension or calls that occurred in the queue.
Do we need to be in the lastest version, right?
This is a feature for v3 o v4?
Version 4 only!
The call must ring the Agent extension and not get answered.
This is for the calls that call directly to the extension or calls that occurred in the queue.
How can I enable this feature? Or is a feature for next update.
Also, what about if a call is a queue and the cliente hang up the call (abandon call)? Is possible to get a notification for an abandon call?
Only available for VitalPBX 4. It is already available and only for those with a valid subscription or a starter license.
Great, this could work. But still the issue about getting the notification about the call abandon (queue).
This should be doable with some custom dialplan.
is there anything that I can find online?
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