We have MultiTenant in our VitalPBX (Carrier Plus 3.2.3-7 | Asterisk 18.12.1-1) and when some extension in Tenant B try to make a call to a number inside a range of the Main Tenant , we receive this alert:
No such extension/context …@T2-outbound while calling Local channel
If the call gona to another number inside the same range works.
The number that we cant’s reach from Tenant B, we can make a call from Main Teanant.
Example:
Main Tenant: Tenant B
Extensions: Extensions:
1XX 3XX
2XX 4XX
When extension 310 (Tenant B) try to make a call to extension 210 (Main Tenant) we receive this:
This is a peer support forum, it is recommended to share logs using pastebin or if it’s just a few lines, use pre-formatted text so other peers can easily read it.
This log is from a call from an extension 380 in Tenant B to extension 260 in other internal asterisk conected to vitalPBX with route in Main Tenant.
This call works without problems.
This log is from a call from an extension 380 in Tenant B to extension 294 in other internal asterisk conected to vitalPBX with route in Main Tenant.
This call doesn’t be done with success.
@jppedrosa Have you found a solution to this problem? We are experiencing the exact same problem with our multi-tenant instances and have not yet figured out how to configure them so tenant1 can dial user extensions in tenant2 and vice versa. Anyone have a working solution? Please advise. Thanks in advance.
If we have two different companies with VoIP service in different tenants in the same VitalPBX, they never could make calls between them.
The idea of “cut down operating costs” are only in hardware and software and not in call’s bettewn teanant’s?
Our main idea was configure diferent deppartments inside of ourr company each in diferent Tenants to prevent that they could saw the history calls from anothers.
I think that could be a huge feature, allow calls bettwen Tenants. We could save some maney instead of route calls to our service provider when the destination are in the Teanant in other side inside VitalPBX
Again, multi tenancy means complete isolation one from another. In fact, it allows you to have the same extension numbers on different tenants. How in the world do you expect this to magically work if you have the same extension number on two tenants?
VitalPBX allows you to route internally any DID from one tenant to another. So it doesn’t cost you any money calling from one tenant to another.
If the extensions in Tenant B can make call make calls to the extensions in Main Tenant, why you doens’t allow calls from Main Tenant to others Tenants , like Tenant B?
This indicates that your routes are misconfigured, which, from what it looks like, you configured an any match pattern on your Tenant’s outbound route, so any non existent extension will try to route through that route which will eventually end up to the main tenant as that’s used for the primary routing point.
No where does it say that you can do that. A quick inquiry with the sales team prior to purchasing would also confirm that.
It can, but just because it can doesn’t mean it should!
Again, if you allow calling between tenants you defeat the purpose of isolation and segregation.
If you map the extension ranges as DIDs, yes it should work.
I thought tenant to tenant dialing was supported. There was a thread on it which appears to be from the CEO at VitalPBX. How to dial extensions internally between the tenants? and a video explaining how to set this up: Does VitalPBX offer a Multi-Tenant Solution?
So, is tenant to tenant dialing by extension supported? I am confused by your response “No where does it say that you can do that. A quick inquiry with the sales team prior to purchasing would also confirm that.” When indeed the above two links appear to state that you can. Please advise.
Ok, that is what we thought and is understood. However, the problem appears to be in the “how to” do this… we followed the instructions in the documentation and links shown above and it appears @jppedrosa has also BUT tenant to tenant is not working for him and is not working for us. We are both seeing very similar issues. Hence, why I replied to this thread. Is there any more detailed documentation or videos on how to setup tenant to tenant extension dialing? We both seem to have routes between the two tenants but calls are NOT getting routed. So what are we missing?
