MS Teams Module Questions


We are about to start testing MS Teams with VitalPBX through the VPBX MS Teams module and we have a couple of questions.

  1. Can we login a Teams agent to a queue?
  2. Can we see the Teams agent in Sonata Stats?
  3. Can they be added to the phonebook as internal users?
  4. Can we assign them to custom Class of Service?
  5. Can we use VitalPBX as a Gateway in Teams for all PSTN calls?

If the answer for the first four questions are no. Then, I suggest that you change the Teams agents to virtual extensions, that way you can log them into queues, add to the phonebook, set custom COS and use AMI to match the virtual extension with the channel name so you can display the live data in the Switchboard.


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