MS Teams Module Questions

VitalPBX
1

Hello,

We are about to start testing MS Teams with VitalPBX through the VPBX MS Teams module and we have a couple of questions.

  1. Can we login a Teams agent to a queue?
  2. Can we see the Teams agent in Sonata Stats?
  3. Can they be added to the phonebook as internal users?
  4. Can we assign them to custom Class of Service?
  5. Can we use VitalPBX as a Gateway in Teams for all PSTN calls?

If the answer for the first four questions are no. Then, I suggest that you change the Teams agents to virtual extensions, that way you can log them into queues, add to the phonebook, set custom COS and use AMI to match the virtual extension with the channel name so you can display the live data in the Switchboard.

Thanks

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4

Any update on this please?

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5

Answering your questions:

  1. No directly, but you can assign it as a Virtual device to a VitalPBX extension.
  2. If you do the above, you will see the agent extension as part of the reports. However, take into consideration that Asterisk is unable to monitor the virtual devices’ status. So, you might need to enable the parameter “Ring Unavailable Agents” on queues.
  3. No, but you can add them as external users.
  4. No, you cannot assign a CoS to an external number.
  5. Yes, that’s one of the purposes of using VitalPBX with teams. You can call external numbers from teams using the VitalPBX trunks.