Messaging Notification under tenant not working

VitalPBX
1

I’ve setup an SMS provider and tested sending a message using an IVR entry under my main tenant. I then allowed the SMS DID for the tenant and did the same setup for the tenant. When I test calling in and pressing the option in the IVR I never receive the SMS message and no logs show in Messaging History.
I’m able to send a test message in Messaging Providers in the main tenant.

Is there a setting I’m missing or anything to allow SMS under a tenant?

2

You have to ensure the Caller ID number matches the format required by the SMS provider. Additionally, check the SMS log in the tenant, and not from the main tenant.

3

Thanks for this, just had to prepend +1 to the SMS message and it’s working now.

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4

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