Issue with Mobile Connect ā€“ Call Drops After 30 Seconds

VitalPBX
1

Hello everyone,

I have installed the system on a local server and purchased a license for Mobile Connect. However, when attempting to make a call from Mobile Connect to external number, the call disconnects after 30 seconds.

Attached are screenshots of the system settings.

VPBX Connect Settings
VPBX Connect Settings3488Ɨ600 109 KB

PJSIP Settings
PJSIP Settings3484Ɨ1698 434 KB

Device Profiles
Device Profiles3486Ɨ2514 509 KB

SIP Settings
SIP Settings3488Ɨ1322 249 KB

I have noticed, When making an external call from the same network as the server, the call does not disconnect after 30 seconds. However, when I am on a different network, the call disconnects exactly after 30 seconds.

Could you please guide me on how to trace the cause of this disconnection? What logs or settings should I check to diagnose and resolve the issue?

Thank you for your support.

Best regards,

1 Like
2

Hello!

Please configure the following settings:

RTP Keepalive: 1
RTP Timeout: 0

Once done, save the changes and apply them, then proceed with a test call.

Best regards,

3

Dear Maynor,

Thank you very much for your prompt response and assistance. The issue was resolved after changing the settings as you suggested.

Thanks again!

Best regards,

1 Like
4

Iā€™m glad to help!

Regards,