Internal extension dialing issue

VitalPBX Mobile
1

A client is using the App on their Samsung Galaxy A30 phone.
He is able to dial out to normal numbers but is not able to dial to internal extensions.

Eg: He dials 200 on the app and the number disappears when he clicks on the dial button.

All settings were automated with the QR code.

Any advice is welcome.

2

Check the Asterisk Call Log.

3

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